Business Problem: A leading industrial manufacturing firm faced challenges with its customer experience due to the complexity of navigating extensive operating manuals for its machinery. The cumbersome process of manual navigation hindered operational efficiency and customer satisfaction
Solution: Mosaic, a renowned technology solutions provider, spearheaded a transformative project to develop a custom AI-enabled search assistant. Leveraging advanced AI technologies including deep learning and natural language processing (NLP), the team created a digital assistant capable of streamlining access to information within the manuals.
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